Privacy Policy for WeConverse

Effective Date: 2024-10-10

Thank You for Trusting WeConverse

We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how WeHear Innovations Private Limited (“We,” “Us,” or “Our”) collects, uses, and safeguards your information when you use the WeConverse platform or purchase our products. Please take a moment to review this policy carefully.

Interpretation

Words with capitalized initial letters have specific meanings as outlined below. These definitions apply to both singular and plural forms.

Definitions

Company refers to WeHear Innovations Private Limited, located at 805, Supath Complex, University Rd, Opp. Rasranjan, Vijay Char Rasta, Navrangpura, Ahmedabad, Gujarat 380009.
Goods refers to the products available for sale through WeConverse.
Orders refers to requests made by You to purchase Goods from Us.
Service refers to the WeConverse platform and other services provided via our website.
Website refers to WeConverse, accessible at https://weconverse.in/.
You refers to the individual or entity using our Service, including representatives of companies or organizations.

Information We Collect

We collect the following types of personal data when You use our Service:

  • Personal Identification Information: Includes Your name, email address, phone number, billing address, and shipping address.
  • Order Information: Details of the Goods and Services You have purchased from Us.
  • Payment Information: Data required to process payments for Orders, such as credit card numbers or other payment methods.
  • Usage Data: Information automatically collected when You visit our Website, including Your IP address, browser type, pages visited, and time spent on each page.

We collect this information to process your Orders and provide the best possible experience with WeConverse.

How We Use Your Information

We use your personal data for the following purposes:

  • To process and manage your Orders, including delivering Goods and Services.
  • To communicate with You about your Orders, including sending confirmations, updates, and invoices.
  • To provide customer support, respond to inquiries, and resolve any issues.
  • To improve our Service, products, and Website based on your feedback and usage.
  • To comply with legal obligations and protect the security of Our platform.

We do not sell or share your information with third parties for marketing purposes. Your data is used solely to improve our services and to fulfill our contractual obligations.

Data Retention and Security

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting obligations. Your information is stored securely and is protected against unauthorized access, disclosure, or destruction using industry-standard security measures.

Sharing of Information

We may share your personal data with the following:

  • Service Providers: Third-party vendors that help us operate our Website and Services, such as payment processors, shipping providers, and IT services.
  • Legal Authorities: In the event that we are required to comply with legal obligations or defend our legal rights, we may disclose your information to law enforcement or other government agencies.

We ensure that these third parties maintain adequate security measures to protect your data.

Your Data Protection Rights

Depending on your location, You may have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about You.
  • Right to Rectification: You can request corrections to any inaccuracies in your personal data.
  • Right to Erasure: You can request that we delete your personal data under certain conditions.
  • Right to Restrict Processing: You can request restrictions on the processing of your personal data.
  • Right to Object to Processing: You can object to the processing of your personal data under certain circumstances.

To exercise any of these rights, please contact us at ccare@wehearglobal.com.

Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve your experience on our Website and analyze user behavior. You can manage your cookie preferences through your browser settings, but disabling cookies may limit your ability to use certain features of our Website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and we will notify You of significant changes by email.

Your Data Protection Rights

We may share your personal data with the following:

  • Service Providers: Third-party vendors that help us operate our Website and Services, such as payment processors, shipping providers, and IT services.
  • Legal Authorities: In the event that we are required to comply with legal obligations or defend our legal rights, we may disclose your information to law enforcement or other government agencies.

We ensure that these third parties maintain adequate security measures to protect your data.